"After 3 years in partnership with Horizon and as a result of our program’s consistent growth, we decided to expand our psychiatric beds to better meet the needs of the community. In the process we drew from Horizon’s regional and local marketing resources to proactively plan for the expansion.
The regional team, program staff and hospital administration came together for a strategic planning session that outlined areas of focus and action steps to help us reach our goals. The outcome has been a consistent and steady increase in utilization since we opened the additional beds. The community knows about our geropsychiatric program because of the excellent job done by Horizon’s marketing staff."
Diana Doner
Vice President
"Through our successful collaboration, our hospital and Horizon Health Behavioral Health Services have established a reputation for delivering the highest quality inpatient psychiatric care in our region. Calling on Horizon’s intimate knowledge of regulatory standards, best clinical practice methods and marketing expertise, our hospital has realized significant gains in market-share while maintaining overall patient satisfaction scores in the 90th percentile."
Sue Lassiter, FACHE
President
Our relationship with Horizon Health Behavioral Health Services started in 1994 and culminated with the successful opening of a 20-bed adult inpatient unit on December 14, 1995. Our organization has benefited greatly from this relationship. The Horizon staff integrated seamlessly into our hospital and they have helped us achieve our clinical and financial goals. At the same time, the talented team of experts from the National and regional Support Center and the on-site staff have more than satisfied my extremely high expectations. We are looking to expand our relationship by opening a 20-bed geriatric unit in 2004.
Richard Margulis
Chief Operating Officer
"We are extremely pleased with our partnership with Horizon and look forward to continuing this relationship for the foreseeable future. The depth of Horizon’s clinical experience at the national level combined with the extraordinary management and clinical talent assembled at the unit level, insure that the elderly patients admitted to our program receive the highest quality of mental health care available."
Thomas Porter
Chief Executive Officer
"To name just a few of the many accomplishments achieved by Horizon: JCAHO accreditation with no Type I deficiencies; effective use of personnel, allowing the unit to be under budget for 2002; working closely with Clinical Staff, Case Management and Patient and Family Services to assure excellent patient care throughout the continuum; establishment of a Customer Satisfaction Survey and active resolutions to the issues it brought forward; establishment of staff “Do-It-Groups” to empower the staff to take ownership of their department; 20% improvement in medical record documentation; excellent multidisciplinary and interdepartmental performance improvement initiatives; and assurance of safety for patients and staff. These are just some of the tangible results.
"One of the unit’s most notable accomplishments is with the community. One year ago our reputation with the community agencies and providers was fraught with problems. Through persistence and honesty, the team rebuilt the bridges that had been burned and developed an Advisory Board that is extraordinarily well-attended, including active participation by the local area providers. This is not a small feat."
Joyce Keegan
Vice President
"Horizon, with its excellent program, has given our hospital a first rate service to offer to the geriatric patients in the area. Horizon has been a “godsend” to many families."
Rita Wilder
Chief Operating Officer
"The decision 9 years ago to partner with Horizon to develop a geropsychiatric unit at [our hospital] has proven to be one of the best I’ve made. We now serve a portion of our community that was in need, our medical staff has been fully supportive and the financial goals have been consistently met. Such win-win-wins are hard to find, but this has been one."
Harold E. Anderson
President & CEO
"Horizon has provided good support from the regional level, great educational materials, and a staff that has integrated well into the hospital. All of Senior Care has proven to be an asset to the hospital and our community."
Harry Stevens
Chief Executive Officer
"Horizon allows us to effectively and efficiently deliver high quality psychiatric services to our community without creating an additional administrative burden."
Thomas Bland
Chief Executive Officer
Ready to implement a Horizon solution? Join our growing list of satisfied client hospitals and respond to the growing behavioral health needs of your community by contacting Horizon for a detailed program viability analysis